Educate in small bursts

Evaluators don't learn in one long session, they dip in and out of a product during their first week. They also have different learning styles - some prefer a linear path of tasks, others more open exploration.

Educate users in-context with short videos, helpful empty states, and feature discovery dialogs. Ensure a returning evaluator easily picks up where they left off.

Examples

A checklist from an experiment in Confluence that allows people to explore at their own pace and see where they left off when they return.

A permanent educational page in JIRA with linear steps describing an Agile Scrum process for evaluators to check off as they complete tasks.