Educate new users about the most basic and important concepts in the product before they start. For example, to be successful with JIRA it’s important users understand projects, issues and workflows, and how these concepts relate to each other.
Use short videos or step-by-step tutorials immediately after a new user logs in for the first time.
Short, animated videos explain the core concepts of your product while holding people's attention. As an added benefit, this style of video doesn't date as quickly as screenshot-based videos.
This step-through modal is useful for introducing new features and explaining high-level concepts to new users. For example, customers upgrading to a new version of an Atlassian application can be walked through enhancements or new features.